Over at the Kentucky School Boards Association’s “Kentucky School Advocate” web place Brad Hughes asks a good question on page 27 of this somewhat clunky to read web document.
Asks Hughes, “When customers squawk, do schools listen?”
Hughes goes on to write that while Kentucky may never open a single charter school, the debate is an opportunity for local public school leaders to pose, ponder and act on a simple question about customer service. Basically, are schools listening, or not?
The fact that anyone involved with Kentucky education is beginning to talk about parents as customers – not just annoying folks who must be endured, but can usually be ignored – is a real move forward.